Q1: ARE YOU QUALIFIED TO INSTALL RADON SYSTEMS AND WILL YOU PROVIDE REFERENCES?
A: Our contractors are very well qualified to test for radon in your home and to install your mitigation system. We follow proven EPA protocols to insure that you will have a properly installed system. http://www.epa.gov/radon/pubs/devprot1.html With an average of 2-3 systems installed per week, we have hundreds of satisfied customers and can provide you with as many references as you desire.
Q2: ARE YOU LICENSED?
A: ARS has all the appropriate City and County business and State contractors licenses and can provide you with proof. We have a LICENSED ELECTRICIAN as required by Kentucky law for the wiring of your system. Beware of unlicensed radon mitigation contractors. http://www.epa.gov/radon/pubs/devprot1.html
Q3: DOES YOUR COMPANY CARRY INSURANCE AND WILL YOU PROVIDE PROOF?
A: ARS carries a $1,000,000 ERRORS AND OMISSIONS, GENERAL LIABILITY, AND POLLUTION INSURANCE policy. Beware of uninsured or under insured radon mitigation contractors.
Q4: DOES YOUR COMPANY CARRY WORKERS COMPENSATION INSURANCE ON YOUR EMPLOYEES AND WILL YOU PROVIDE PROOF?
A: ARS carries full Workman’s Comp and can provide proof. Kentucky law requires that all persons employed by radon mitigation companies be INSURED, AND covered by Workers Compensation Insurance. Beware of radon mitigation contractors who operate without Workman’s Comp Insurance. http://www.lrc.ky.gov/KRS/342-00/640.PDF
Q5: ARE YOU A MEMBER OF THE BETTER BUSINESS BUREAU?
A: ARS is a proud member in good standing with the Better Business Bureau’s for Eastern and Western Kentucky. http://www.bluegrass.bbb.org/RosterByTob.asp?ID=61026-50
Q6: ARE THERE ANY PENDING LAWSUITS AGAINST YOUR COMPANY?
A: There are no pending lawsuits against ARS, and there have never been any.
Q7: WILL YOU REVIEW THE INITIAL TEST RESULTS WITH ME AND EXPLAIN IF MORE TESTING WILL BE REQUIRED, WHAT WORK WILL BE NEEDED, HOW LONG IT WILL TAKE TO COMPLETE, AND GIVE ME AN ESTIMATE OF WHAT IT WILL COST?
A: ARS takes great pride in carefully evaluating your home and communicating with you exactly what will be required to make your family safe. After the initial measurements, we may need to perform additional tests to determine if the basement slab was built on crushed rock or not.
Q8: WILL YOU PROVIDE A WRITTEN CONTRACT BEFORE STARTING WORK, EXPLAINING THE COST OF THE SYSTEM TO BE INSTALLED? ?
A: ARS will give you a written contract that details all the costs plus provide you with a diagram of the system to be installed.
Q9: DOES YOUR COMPANY PROVIDE A POST MITIGATION TEST TO MAKE SURE THE RADON REDUCTION SYSTEM IS WORKING PROPERLY?
A: Some companies require that you have a different company perform a post mitigation test. You usually will be asked to pay the company the total fee after the installation is completed and before that test. Then, if there are negative test results, they may charge you to return and do any additional work on your home. We are happy to perform the post mitigation test as part of the job but if you wish to use another company for the post mitigation test, we only ask for half of the fee the day the system is installed, and the other half after a successful post mitigation test.
Q10: HOW LONG IS THE WARRANTY ON THE INSTALLED SYSTEM AND MAY IT BE TRANSFERRED?
A: We provide a 5-year warranty on any system we install. To maintain the warranty, we require that the homeowner follow the EPA protocols and test the system every two years. If the homeowner sells the home we allow them to transfer the warranty one time. If the house is for sale when the system is installed, full rights to the warranty will be transferred to the buyer, who may likewise transfer the warranty to a new buyer within the warranty period.
Note: If you wish to make major structural changes to your home after you have had a radon reduction system installed, for example converting an unfinished basement area into living space, consult with your radon contractor to insure that these changes will not void any warranties. If you are planning to add a new foundation for an addition to your home, ask your radon contractor about what measures should be taken to ensure reduced radon levels throughout the home. After a remodel, retest in the lowest lived-in area to make sure the construction did not reduce the effectiveness of your radon reduction system.